Privacy Policy
How PropsBox collects, uses, protects, and manages personal data in accordance with Saudi Arabia regulations.
PropsBox, operated by Props Entertainment (“PropsBox”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an inquiry, purchase an Online Solution, communicate with us, or otherwise use our services.
By using our website or submitting information to PropsBox, you acknowledge that your personal data will be handled in accordance with this Privacy Policy and applicable laws and regulations in the Kingdom of Saudi Arabia.
1. Information We Collect
Depending on how you interact with PropsBox, we may collect information including:
- Full name
- Email address
- Mobile or telephone number
- Alternative contact number
- Company or organization name
- Event date and event-related information
- Selected service or Online Solution
- Order and transaction reference numbers
- Order value, discounts, and voucher information
- Payment status and transaction status
- Communications, inquiries, support requests, and feedback
- Brand identity, logos, images, messages, or other materials voluntarily provided to us for service delivery
- Technical information such as IP address, browser type, device information, and website activity where technically necessary or where analytics tools are enabled.
2. Payment Information
Payments made through PropsBox may be processed by an authorized third-party payment service provider.
Sensitive payment card information, such as the complete card number or security code, is processed directly by the payment provider and is not intended to be stored on PropsBox systems.
PropsBox may retain payment-related information required to manage the transaction, including:
- Order reference
- Transaction reference
- Amount paid
- Currency
- Payment status
- Payment provider reference
- Date and time of payment
3. How We Use Your Information
We may use personal data to:
- Process and manage customer orders
- Deliver Online Solutions and other PropsBox services
- Confirm orders and payments
- Contact customers regarding their order or event
- Coordinate project requirements and brand materials
- Provide customer support
- Send transactional and service-related emails
- Generate invoices and maintain accounting records
- Manage discounts and promotional vouchers
- Prevent fraud, unauthorized transactions, and abuse
- Improve website functionality and customer experience
- Maintain security and troubleshoot technical issues
- Comply with legal, accounting, regulatory, and contractual requirements.
4. Legal Basis for Processing
Where required under applicable data protection laws, PropsBox processes personal data on an appropriate legal basis, which may include:
- Performing or preparing to perform a contract with you
- Your consent
- Compliance with legal or regulatory obligations
- Legitimate interests permitted under applicable law
- Protecting the rights, safety, security, or interests of PropsBox, our customers, or others.
6. International Data Processing
Some technology, cloud, email, payment, or business service providers used by PropsBox may process or store information outside the Kingdom of Saudi Arabia.
Where personal data is transferred or processed internationally, PropsBox will take appropriate measures required under applicable Saudi data protection laws and regulations.
7. Data Retention
We retain personal data only for as long as reasonably necessary for:
- Providing the requested services
- Managing customer relationships
- Maintaining transaction and accounting records
- Resolving complaints or disputes
- Meeting legal and regulatory requirements
- Protecting legitimate business and legal interests.
8. Data Security
PropsBox applies reasonable technical and organizational measures designed to protect personal data against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Alteration
- Misuse
- Destruction.
9. Your Personal Data Rights
Subject to applicable Saudi laws and any lawful exceptions, you may have rights relating to your personal data, including the right to:
- Be informed about how your personal data is processed
- Access your personal data
- Request a copy of your personal data
- Request correction or completion of inaccurate information
- Request deletion or destruction of personal data where applicable
- Withdraw consent where processing relies on consent.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
PropsBox is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those services separately.
12. Children's Privacy
PropsBox services are intended for individuals legally capable of entering into transactions or authorized representatives of businesses or organizations.
We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.
13. Changes to This Privacy Policy
PropsBox may update this Privacy Policy when required to reflect changes in our services, technology, operational practices, or legal requirements.
The updated version will be published on this website with the revised effective date.
14. Contact Us
For privacy questions, requests, or concerns, please contact:
PropsBox – Props Entertainment Kingdom of Saudi Arabia Email: info@propsbox.com Website: propsbox.com
PropsBox – Props Entertainment
Kingdom of Saudi Arabia